Tel: 010 300 0279

Terms & Conditions


“Buyer” means the individual or organisation who buys or agrees to buy the Goods from the Seller;

“Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;

“Goods” means the articles that the Buyer agrees to buy from the Seller;

“Seller” means Websense Internet Solutions T/A Therabreath Registration number 2003/091407/23

“Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;

“Website” means


These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

Any complaints should be addressed to the Seller’s registered address at 7 East Rd, Morningside, Sandton, 2146, South Africa.


All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 3 days.


The price of the Goods shall be that stipulated on the Website.  The price excludes delivery charges unless the free delivery threshold has been met.

The total purchase price, including delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

After the order is received the Seller shall confirm by email the details, description and price for the Goods.

Payment of the price and delivery charges must be made in full before dispatch of the Goods.

Payments can be made by EFT (electronic funds transfer), Direct deposit and credit card. We accept VISA, Mastercard and Diners Club. Payments are processed through “Paygate” secure credit card processing. The secure server conforms to international 256 bit SSL3 encryption requirements, thus complete peace of mind is ensured.

We offer two banking Institutions for EFT or Direct Deposits

Standard Bank
Websense Internet Solutions T/A Therabreath
Sandton Branch – 019205
Account: 422092797

First National Bank
Websense Internet Solutions T/A Therabreath
Seapoint Branch – 201809
Account: 62094859281


The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

The Seller reserves the right to withdraw any goods from the Website at any time.

The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.


The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller.

SHIPPING AND COLLECTION offers 2 forms of shipping and a collection option. All orders are shipped within 1 working day of receipt of payment. (Eg: if payment is received on Monday before 13H00, your order will be shipped before 14H00 on Tuesday. If your payment is received on Friday after 13H00, your order will be shipped before 14H00 the following Monday)

Local (South Africa) Courier Door to Door

The Courier Guy couriers are our door to door courier service with deliveries in South Africa typically taking 1-2 working days in major centers. Further outlying areas can take up to 5 working days for delivery.
Should you request “door to door” delivery and the area in which the delivery is to take place is not serviced by our couriers or has a delivery surcharge, your package will be sent to your nearest post office using Speed service counter to counter.


Items can be collected from our offices in Sandton between 08H30 and 16H00 Monday to Thursday or till 15H30 on Fridays (see details below). For Durban collections, you can collect from our representative, Roshni Naidoo, by arrangement on 065 996-9936.

It is always a good idea to call before collection.

Collection address
Websense T/A Therabreath
Ground Floor Building B
Grayston Ridge Office Park
144 Katherine Street
Sandton, Johannesburg
South Africa

International Courier service

Therabreath makes use of DHL to deliver orders outside South Africa Door to door. The courier charges are based on packages under 2kg and Therabreath South Africa reserves the right to make additional courier charges should the package be over 2kg.

International deliveries referred to above include the following countries.

Congo (Democratic Republic)

Exports to any of the above countries could incur additional charges at the point of entry into the country which would be duties/taxes relevant to that country. These are additional charges payable by you to the relevant authorities and are not part of your purchase price through the website at . The prices shown on the website at the time of purchase are the pre tax/duty amounts used on International invoices.


If you would like to return an item, please enclose a note stating the reason for the return. Return address details are found below.

Given the nature of the products all returns MUST BE unused and unopened (we adhere to strict health and hygiene conditions).

1. The goods must be unused
2. Goods must be in their original condition & packaging.
3. Goods must be received back within 14 days from the day you receive your order.

Please use a courier, as Therabreath cannot be held accountable for returned items not received back. All returned items are subject to a 15% restocking fee. Returns are the responsibility and expense of the customer.
Wrap your return in the same packaging where possible in which you received it and enclose the packing slip. Return via courier (to-door, no post office returns will be collected/permitted).

Returns address
Websense T/A Therabreath
Ground Floor Building B
Grayston Ridge Office Park
144 Katherine Street
Sandton, Johannesburg
South Africa 2196

If we suspect that the goods have been used or any of the above conditions are not met, regrettably we reserve the right to return the goods without notice (and with re-shipping costs being the responsibility of the buyer). Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. A full refund will be made within 7 days from cancellation of the order, provided the goods are returned to us in their original condition. (excluding delivery).

Refunds are made via bank transfer to the customer’s designated South African bank account – or for store credit where applicable. Notice is given that free offers and our P&P (postage and packaging) costs will be accounted for if returned goods takes the order value below the free offer level. The value of free offer goods will be deducted from any refund that may be due.

To avoid refund deductions please return any free offer goods with your returns if your order value will drop below the free offer level. All Packages returned to us unclaimed via our couriers will be subject to reshipping charges as defined on our delivery page. Wrap your return in the same packaging in which you received it and enclose the packing slip.


In line with adoption of the POPI Act, we at Websense Internet Solutions TA Therabreath understand that your personal information is important to you and that you may be apprehensive about disclosing it. Your privacy is just as important to us and we are committed to safeguarding and processing your information in a lawful manner.

We also want to make sure that you understand how and for what purpose we process your information. If for any reason you think that your information is not processed in a correct manner, or that your information is being used for a purpose other than that for what it was originally intended, you can contact our Information Officer.

You can request access to the information we hold about you at any time and if you think that we have outdated information, please request us to update or correct it.

Our Information Officer’s Contact Details


Stephanie Johnson

Telephone: 011 465 7668

Email Address:


The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.


These Terms and Conditions shall be governed by laws of South Africa and the parties hereby submit to the exclusive jurisdiction of the South African courts.